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Our Terms Shape How Your Account Works

When you open an account with us, these terms govern how we handle your wallet, your game sessions, and your data.

Account creation in secondsClear withdrawal & deposit rulesYour data stays protected

The Core Rules That Protect Your Play

stasiunhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms bind both you and stasiunhoki to a set of mutual obligations. You agree to provide accurate information when signing up, use your account only for your own play, and not resell access or breach our security. We commit to processing deposits through DANA, OVO,

1
GoPay and QRIS within the timeframes shown in your wallet, verifying withdrawals before they leave our system, and keeping your account data encrypted. Access and eligibility depends on local law. Account suspension occurs if we detect fraud, undisclosed duplicate accounts, or activity that breaches these terms.
2
Disputes are handled through our support channels first; escalations follow the jurisdiction where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Your Account

Questions about how a term applies to your account, or want to request a copy of our full policy? Our support team is ready to help you understand your rights and obligations. Reach out through any of these channels and we'll walk you through it.

Team online

Live chat

Open a chat session in your account lobby. We respond during business hours, with an average reply time under five minutes.

Email support

Send your question to our support inbox and expect a reply within 24 hours. Include your account number so we can look up your specific situation.

Account settings

Browse our full terms and view your account agreement directly inside your player dashboard under Security & Legal.

HOW WE SECURE YOU

Data Handling, Account Security & Your Rights

We take how we store and handle your information seriously. Your account data is encrypted end-to-end; payment details never sit unencrypted on our servers.

Encryption standard

All account and payment data encrypted with TLS 1.3. Your wallet balance and transaction history are never visible to third parties outside our secure system.

Login history

View every login, device, location and session timestamp in your account security log. Flag any unrecognized entry and we'll help you secure it immediately.

Data requests

Submit a request for your personal data, corrections or deletion through our compliance contact. We respond within 30 days or notify you of any legal holds.

Cookie management

We use cookies for session security and fraud detection. Manage your preferences in browser settings; essential cookies cannot be disabled without losing account access.

Duplicate account policy

You may maintain only one active account. We detect and suspend duplicate or linked accounts to prevent fraud and ensure fair play across the lobby.

Compliance contact

Email our legal team at [email protected] for policy concerns, rights requests or to escalate a support issue outside the normal channel.

Terms & Conditions FAQ

These are the questions we hear most often about how our terms work in practice — from account rules to data requests to what happens if something goes wrong.

No. Each person must have their own account and provide their own valid ID. Sharing login details or knowingly allowing someone else to play on your account breaches our terms and triggers account suspension. We detect shared activity through login patterns and device tracking.

Contact our support team and request permanent account closure. We'll process the request within 48 hours, transfer any remaining balance to your registered payment method, and archive your data per our retention policy. Reactivation is not possible after deletion.

We retain account and transaction data for seven years to meet legal obligations in the regions we serve. After that, data is securely destroyed. You can request early deletion where local law permits; contact our compliance team for details.

Deposits via DANA, OVO, GoPay and QRIS typically clear within one minute. Withdrawals are processed within 24 hours after we verify your identity and account balance. Minimum and maximum limits apply per method; check your wallet for current rates before you request a payout.

Yes, we may update our terms to reflect changes in law, security practices or our services. We notify you of material changes via email and in-lobby alert at least 14 days before they take effect. Continued use of your account after the notice date means you accept the updated terms.

Go to your security log in account settings and review recent logins and devices. If you see unfamiliar activity, change your password immediately and contact live chat or email our support team. We'll investigate and help you restore full account control.

Yes. Contact support with details of your dispute within 30 days of the transaction or action. We review and respond within 14 days. If you're not satisfied, you can escalate in writing to our compliance team for final review and determination where local law permits.

Our Terms Shape How Your Account Works

How to Reach Us About Your Account

Live chat

Email support

Account settings

Data Handling, Account Security & Your Rights

Encryption standard

Login history

Data requests

Cookie management

Duplicate account policy

Compliance contact

Terms & Conditions FAQ

01 Can I share my account with family or friends?

02 What happens if I want to delete my account?

03 How long do you keep my personal data after I close my account?

04 What are the rules around deposits and withdrawals?

05 Can stasiunhoki change these terms?

06 What should I do if I suspect unauthorized activity on my account?

07 Is there a dispute resolution process if I disagree with a transaction or account action?

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