Questions About Your Account and Legal Rights
We collect your name, date of birth, email, phone number, and a residential address to verify your identity and comply with local regulations. When you make a deposit via DANA, OVO, GoPay, or QRIS, the payment provider also records the transaction reference, amount, and timestamp.
We retain your account records, transaction history, and identity documents for seven years after closure where local law requires. You may request deletion of personal data not required for compliance; we process these within 5 business days and confirm via email.
Yes. Email our support team with your account ID and request a data export. We compile your personal information, account activity, deposit and withdrawal records, and provide them in a readable format within 5 business days. There is no charge for this request.
Contact our support team via live chat or email with your registered email address and phone number. We verify your identity and reset your password or re-enable login within 24 hours. Keep your contact details current in your account settings to avoid delays.
Deposits held in your account wallet are your funds and remain on record. If operational changes occur, we process all pending withdrawals and notify account holders. Bank transfers to your account are independent of our platform; once cleared to your bank, they cannot be reversed by us.
Yes. Report the issue via live chat or email within 30 days of the transaction date. Provide your account ID, the transaction reference, and the date. We investigate and respond within 5 business days. For DANA, OVO, GoPay, or QRIS transfers, the payment provider may also investigate on their end.
Submit a closure request via email or live chat with your account ID. We process permanent closures within 5 business days. All outstanding balances are returned to your registered payment method or bank account. Closed accounts cannot be reopened; you would need to register a new account.
