Frequently Asked About Your Data
When you close your account, we anonymize your gameplay records immediately and delete personal details like email and phone within 90 days. Transaction records for deposits and withdrawals via DANA, OVO, GoPay or QRIS may stay longer if law requires us to keep payment audit trails.
Yes. Log in to Account > Privacy & Security, click 'Download My Data', and we will email you a file with your account information, transaction history and gameplay logs within 5 business days.
No. We do not sell your personal data. We share only what is necessary with payment partners like DANA, OVO, GoPay and QRIS to process your transactions, and with support staff to help you.
Your DANA, OVO, GoPay or QRIS credentials never pass through our servers. Payment confirmation flows directly from your payment provider to us encrypted. We store only the transaction ID and amount, never card numbers or passwords.
Contact our live chat or email support immediately with your account details. We will review login history in Account > Security Log, freeze the account if needed and help you regain access. Change your password in Account Settings right away.
While your account is active, we keep all session logs, bet history and withdrawal records so we can process payouts and answer disputes. After you close the account, we delete gameplay logs within 90 days unless regulations require longer retention.
Yes. Disable non-essential cookies in your browser settings or manage them in Account > Privacy & Security. Unsubscribe from marketing emails anytime by clicking the link at the bottom of any message we send.
